chaos

  • 2: Understanding Problems

    Identify Areas of Highest Leverage (airport scenario)

    There is a system thinking principle that states that small changes can produce big results, however, these changes are often the least obvious. These small, impactful changes are commonly referred to as the areas of highest leverage. Always look for opportunities to make a small change that will produce a big result. Win-win. Identify the Problem – Airport Security Chaos…

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