The Iceberg Model
Employing The Iceberg Method to problem-solving will lay a foundation for creating long-term, sustainable solutions.
- Events : First, observe and describe what has happened or what is happening.
- Patterns & Trends : Then, determine if this event or similar events have happened before? What are the patterns of occurrences? What trends have you seen?
- Structures & Systems : Finally, identify the things, procedures or behaviors that contributed to this event. Why is this happening?
- Mental Models : What are the beliefs and assumptions that created and shaped the system?