The Iceberg (Worksheet)

The Iceberg Model

Employing The Iceberg Method to problem-solving will lay a foundation for creating long-term, sustainable solutions.

  1. Events : First, observe and describe what has happened or what is happening.
  2. Patterns & Trends : Then, determine if this event or similar events have happened before? What are the patterns of occurrences? What trends have you seen?
  3. Structures & Systems : Finally, identify the things, procedures or behaviors that contributed to this event. Why is this happening?
  4. Mental Models : What are the beliefs and assumptions that created and shaped the system?

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Systems Thinking Resources

Systems thinking is a discipline used to understand systems to provide a desired effect. It provides methods for "seeing wholes and a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static snapshots." The intent is to increase understanding and determine the point of “highest leverage”, the places in the system where a small changes can make a big impact.